![]() ![]() Username: cmpcntr\username (replace username with your username).Once the installation is successful, you may close the App Store window.ĩ.) Launch the Microsoft Remote Desktop.app from the Applications menu.ġ0.) Click on the + icon and then Add PC.ġ1.) In the Add PC window, click on the User account drop down menu and select Add User Account. NOTE: Your office computer’s Power and Sleep settings may need to be adjusted so the computer does not automatically shut down/sleep when not in use.Ĭlose these windows and switch to the Mac computer you will be remoting in with.ħ.) On your Mac, go to the App Store and download the “Microsoft Remote Desktop” software.Ĩ.) Follow the instructions for the installation. Check the option Allow connections from computers running any version of Remote Desktop (less secure). You will need this name to setup remote access.Ħ.) Click on the Remote tab at the top. (If this has already been done, skip to step 6 to continue setup.)ģ.) On the desktop of the office computer you will be remoting into, right click on This PC and select Properties.Ĥ.) Note the Full computer name listed. Close this window, click the plus symbol Add Method to add another method and follow the instructions on the screen.Ģ.) Ensure that your office computer can allow for remote access and you know the PC name. If you do not see this as an option from the list, you will need to add this method. For Default sign-in method click the Change link.ġ.c) Select Microsoft Authenticator – notification from the drop down menu. To change your default authentication to the Authenticator App:ġ.b) Select Security Info in the left navigation (if it isn’t selected already). A staff guide to working remotely is also available.ġ.) First, you will need to set your MFA Authentication to default to the Microsoft Authenticator App (at this time, this is the only method you can use with MS Remote Desktop). To access tamba and other file shares (zep, tcdata, tbos) from off-campus, please use Mac Forticlient VPN instead. For access to library databases and online journals from off-campus, use the library instructions for EZProxy instead. For prior versions, we suggest to uninstall the current app first before attempting the install of the older app.Please note that Microsoft Remote Desktop should only be used for connecting to office computers on campus running Windows. Prior versions of the Microsoft Remote Desktop app and the Beta version 10.5.0 (1841) can be found under Microsoft’s App Center. These users have downgraded to version 10.4.1 (1825) using the link below. Please note that some users using the latest macOS Big Sur (11.0.1) have noted that the Beta version of the app does not solve their issue. To solve the issue, client must install a prior version of the Microsoft Remote Desktop app or install the Microsoft Remote Desktop Beta version 10.5.0 (1841). Issue is caused by a faulty update on the Microsoft Remote Desktop app. It is important to note that the client is using macOS Catalina (10.15.7) and that the remote connection uses a RD Gateway server. Issue:Ĭlient using macOS based device receives error 0x3000064 when attempting a remote connection to a Windows 10 computer using the Microsoft Remote Desktop app. This error is related to the latest version of the Windows Remote Desktop application in macOS. The client was receiving an error message “Unable to Connect” with the error code 0x3000064. Certified Minority Business Enterprise (MBE)Įarlier this week, we received a call from a client stating that they could not longer connect to their Windows device at their office using their personal MacBook.Why do I need a Backup and Disaster Recovery?.Request IT Services and Incident Management. ![]()
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